Four Points by Sheraton Midland

As a frequent guest of this property, my recent stay was just very disappointing. More or less this property is hit or miss depending on what room you stay in. 527 earlier this week was just fine. Room was clean and everything in the room seemed to work properly. I left Midland and returned later in the week to find room 306 was a disaster. It wasn't cleaned well and felt dingy and unkept, power plugs on the nightstand were spotty at best, tv remote wouldn't change channels or adjust volume, one of the headboard style lamp shades over the nightstand table was completely off etc. I'm not one of those that typically even leaves reviews but have definitely noticed this property going down hill. As a Titanium Member and former SPG loyalist, I guess I just expect more from this property as

One of the friendliest hotels I've ever stayed in. From the front desk to the bar and restaurant everyone was amazing. Luis and Gabriella at the restaurant / bar were amazing. Luis was the chef / maintenance man and he went above and beyond. The service was awesome. Everything was clean and the food was great. I mean Luis and Gabriella couldn't have been more inviting and friendly. The hotel had a pipe burst amd Luis went from chef to maintenance man. Nobody can blame a mechanical failure. But they made the guest feel like kings 🤴 through the entire thing. Thank you Luis and Gabriella.

The presentation of the hotel from the exterior, to the check in counter, to the room was superb. Didn't notice anything out of place and even the elevator was responsive.||My favorite part, though, was the restaurant. The hostess, Gabriella, and the cook, Mr. Louis, were great and accommodating. They were so pleasing to be around, I came back two nights in a row!

I had a wonderful experience thanks to Gabrielle and Lewis. They were professional, friendly, and genuinely helpful from start to finish. They went above and beyond to make sure everything was smooth and comfortable, and their positive attitude really stood out. It’s clear they take pride in their work, and they made my stay even better. I truly appreciate the excellent service!

The hotel, including my room were not clean. Upon arrival, the trash can out front and on the 2nd, floor was overflowing. My last few days, the trash in the back (filled with dog poop) had not been emptied after repeated requests. Upon entering my room, I noticed that carpet had not been vacuumed. It looked like a bunch kids had a cookie fight. The bed(s) were made, but sheets had not been changed. The mattress pads had some serious stains. I asked the manager to come to the room and that is when I was advised there were no clean linens/towels available. I guess they were being washed. The toilet was not clean. The window ledge had not been dusted in a while, nor had the microwave and mini fridge been cleaned. All I heard from the manager was excuses (staff, supplies, etc.).