Four Points by Sheraton Boston Newton

Positive: Location Negative: This was my second time visiting those hotel. I noticed that the windows were very dirty, there was a bit of paper and a broken pretzel on the floor for the entire length of my stay and red splatter on the bathroom walls

Please Avoid! This is not a standard Marriott hotel overall. A mouse was found! Attached final bill.(Mickey means Mouse for them)I only book one room for me and my brother. Due to the weather I did not even make it to Boston so I added my brother’s name to help him to check in without me. Somehow the management team used almost 2 month to investigate, and they told me I total have 2 rooms got charged for 3 night is correct and both rooms key been used. (I booked only one room for 2 night, due to the weather I can’t even make it to Boston for the first night and since we know there is mouse I did not even stay there for the second day reservation. I even mentioned in the Email, I don’t care about double charge, I would like to have a real investigation how come I can have two rooms with on

Very disappointed. I do not recommend Four Point to anyone. It is very expensive and nothing special. I would give this hotel zero stars if I could. Every time you leave and come back, they charge your card again for parking. They do not charge a small amount — they charge a big amount for parking. The front desk staff were rude and did not want to explain anything. I paid extra for breakfast, but the food was not good and there were very few options. I could only eat cereal. If you wanted anything else, you had to pay more. Nothing made sense. It felt like a rip off.

As a long-time Marriott Bonvoy Ambassador member and frequent business traveler in the medical field, I expect a certain baseline of service and comfort. Unfortunately, my stay at the Four Points by Sheraton Newton fell well below Marriott standards. I was not acknowledged or greeted as an Ambassador upon arrival. The room itself was cold, worn, and dated, and the bed was uncomfortable—far from what I expect after long workdays. I reported these issues to the front desk during my stay. At checkout, I was told their system was down and that I could not be checked out properly. I attempted to check out through the Bonvoy app instead. It has now been over a week, and I am still waiting for my receipt. Although my credit card has been charged, the stay is not showing in my Bonvoy account, an

We have stayed here several times. The location is great- very convenient to Boston and there are several good restaurants in walking distance or nearby by car. Friendly and helpful check-in and the rooms we have stayed in are updated and pleasant. Parking is about half the cost or less of the Boston Marriotts. We will stay here again!