Extended Stay America Suites- San Jose - Santa Clara

Positive: Stafff and room very nice Negative: No , liked all

Awesome staff, great room experience. Very well clean. Will definitely stay here again in the future. Easy access to the stadium for the 49er game and topgolf and restaurants around the area

My stay was great. It was for one night. The bed was nice and clean and very comfortable. The breakfast was simply good as well. The towels were much nicer and cleaner that other places. But the service was amazing. The staff help extra to keep my stay great.

We had a great stay for 3 nights. We visited our family in San Jose for Christmas. Our room was clean, it has a little kitchen with sink, stove, microwave & refrigerator. Our bed was huge for 2 people & 2 pugs! Bed was super comfy! I think the best bed ever i layed on while traveling. Front desk were friendly especially Jaypee, she helped us out for our extended stay. Hotel is the closest to Levi's stadium (although we weren't there for the game lol) Downside is, there is no restaurant inside but they serve free breakfast in the morning (coffee, flavored creamer, oatmeal & single packed muffins) We missed the breakfast one morning but we we're able to order it through Uber eats. Overall, our stay was great with no issues🙂 If ever we're in SJ, we don't mind staying here again. Go 9ers!

Update: I was told I would receive a refund at 4am checkout (due to inaccessible restroom) - which was never issued. Manger indicated that it should have been handled when concerns were expressed, and because that did not happen, any compensation would be determined by someone at a “higher level.” Currently pending “higher up’s” evaluation. (Original) Day one includes a foul odor in the hallway and room. Moist, stuffy, mold scented air is thick enough it can almost be seen. Day two brought roaches and an unknown silver crawling thing. Day three brought an ambush from an unknown flying animal when the bathroom door began to open. After requesting assistance from the front desk (they were asleep when called) where I provided all my concerns, the desk person said he’d come up and try to h