Extended Stay America Suites- Los Angeles - Valencia

We were absolutely appalled buy the condition of this place. I had two rooms and could not find another place for my family with such short time. The place has not seen a vacuum in ages, the bathrooms were not clean. The front office employee was very nice but also very embarrassed. Apparently she runs the place alone including all of the laundry as neither room had pillowcases, blankets and one room also was missing any toilet paper. The kitchenettes had no supplies whatsoever. The beds were clean though. There was trash and debris throughout the parking lot including tons of lint from the dryers and standing water in a half-way dug up irrigation control box. I asked myself what self respecting person could own a business like this and with some research found it is owned by Blackrock and

it's not the 4 seasons but it's decent. it's one of the better priced locations in the area and the rooms are good. the bed is comfortable and the mini kitchen comes in clutch. what stands out is the service, the people at the front desk are great- Sara (spelling?) remembers your name- is very helpful and makes coming back to the same hotel something to look forward to.

I stayed at the Extended Stay America Suites and had such a great experience. The hotel itself was clean, comfortable, and exactly what I needed, but what really made my stay stand out was the staff. Shayna and Jonathan were absolutely amazing. They were so warm, welcoming, and genuinely helpful the entire time. You can tell they truly care about the guests from the way they greet you to how quickly they assist with anything you need. They made the whole environment feel safe, friendly, and taken care of. It’s rare to meet staff who go above and beyond with such good energy, and they definitely did.

Sarah is always a sight for sore eyes, her welcoming smile makes us feel like we’re family. It’s a pleasure staying at this location mostly because she is always so helpful and friendly. Makes us feel like we’re home. She is very helpful and funny.

Positive: Location was just off the freeway, easy in & out. Negative: The place was incredibly dirty. It was uncomfortable to even walk on the carpet without socks dirty. The room smelled like urine and had black dots (likely mold?) along the walls.