EVEN Hotel Miami - Airport by IHG

They overbooked and didn't bother to let us know, so after a 12 hour day of travel we had to Uber to another hotel they placed us at. Thing is, I called on 3 different occasions to let them know our flight was coming in late. Their response was no worries! They said their "shuttle" was going to transport us to the other hotel which was a half hour away; It never showed up. When I asked the girl at the desk for a phone number to the hotel we were being transported to She told me I could Google it and then said bye. She was pretty rude! Granted she's probably dealing with a lot of people in this same situation (according to the Uber driver and the new hotel, this is a common occurrence for them) but it is no reason to be rude. All the reviews you read about lack of customer service and The n

This place was fine for the 4 hours we were there (due to our flight being cancelled and rebooked to the morning). It was clean and nice they had decent in room shampoo, conditioner and lotion. The front desk staff wasn’t very friendly and told us the bar was closed when actually it wasn’t. The shuttle was frustrating as they claimed to run on every hour and half hour. After 45 minutes and two calls to them, they finally showed up to pick us up. Good thing they’re only 5 minutes away.

Positive: The manger in the morning was helpful at getting us a new room due to no hot water. Negative: We had several different rooms. 2 out of 5 did not have hot water. 1 of those rooms did not have a working heater. The overnight girl at the front desk was rude as all get out. The top floor is very loud with the airplanes. The hallways amplify sound.

My husband and I stayed last night with complementary vouchers from American Airlines due to our flight being delayed and rebooked from Miami. I love that hotel had a shuttle, close to airport but far from stores, etc. the check in was super fast and young lady at desk was very nice. The room was good but the bedding smelled old as though comforter hadn’t been washed and there was no hot water. Morning check out was easy, but girl at desk was rude, no eye contact she looked irritated and didn’t even say good morning. I know was super early 4ish in morning but when working especially at front desk person should always greet their customers

Our experience was not the best with the hotel. We waited an hour and 30 minutes for the shuttle from the airport. We called and were told "we can't help you go ask an airport employee", "the driver is on break", and finally when we called for a 3rd time they paged the shuttle and it showed up about 15 minutes later. We were not the only customers who experienced this issue, there were other passengers upset with this service. The room had hairballs and mildew in the bathroom and dirt by the front door. The man who checked us in was very friendly and helpful as was the cafe worker who made us coffee. The ginger and peppermint water in the lobby was nice.