Cicero Grand - Syracuse North

We stayed one night just to have fun with the kids. I had to ring a bell for service to check in. We get to the room and the door was not closed all the way. So I went in and made sure nobody else was in there. We had a sleeper sofa and no sheets or blankets for it. There is no phone in the room so if you need anything you have to go to the front desk. The main reason I chose this place is that it has an indoor pool. I put one foot in and was freezing cold. It was very small, echoes horribly and the chlorine was burning my eyes. I know that should be a good thing knowing it’s clean. There were no towels in the pool area. I had to walk up to the front desk to get some. The elevator was not clean. Many areas smelled like marijuana. Breakfast was OK. There wasn’t much left to choose from. So

My daughter and I checked in the the hotel on 25th Sept until 27th September. We arrived quite late at night from London. The following morning went have a shower and found quite alot hair in the shower it was obviously not cleaned. It was very unpleasant as it lead us to believe the rooms weren't actually cleaned after the last guest check out. We did not have a shower, but had to go and buy cleaning products and clean the shower. We came down for breakfast which we were looking forward too. I went to make toast only to find the bread (which was wrap in cling film) had green mould on it. Due to health and hygiene this shouldn't have been put out or check before it went out. I left the bread at reception as there was no one there attending. After, some time the receptionist came I tol

Our money was taken out of our account before we even arrived to the hotel. The fridge in our room didnt work, microwave barely worked, lock on our door jiggles, the door handle itself jiggled. Dust on top of the fridge. The vending machines were empty, the refreshment place downstairs was empty. We had to go to the store to get drinks for our room. Not pleased with this hotel at all. Will never stay here again. Do not recommend for anyone to do so either.

Positive: I liked the accessibility and price of the hotel. The amenities were fair as well. Negative: The floors felt like there was a substance on it, kind of slippery. The shower could have been cleaner and I was only provided with 2 towels. Lastly, I woke up with a lot of bites all over my body. Currently trying to get a refund.

This is my first night of a 4 night stay |The room is clean but dated. Stains on the couch & it’s really worn out. I’ve called the desk twice about the loud noises from the room above ( children jumping up & down) & they really didn’t seem to care |The security flap on the door is really weak, needs to be replace by someone who knows what they are doing. |The bathroom is clean, same with the bedding. I did check for bed bugs & thankfully there were none. |The remote control has no back cover either