Catlin Gardens

Very nice decor. Inept front desk staff, was supposed to give wedding gift bags to all guest checking in with the party - by the end of the night many bags still remained. Very miffed about a two dollar charge for water as well... the coffee pots need to be cleaned, as well as the tub needs to have a through rising of bleach. Bartenders were cocky. Front desk woman with glasses very unfriendly. Blonde owner completely inebriated and very crazy.

I cannot even begin to express my gratitude to Anne, Erin, and Catlin Gardens. The gardens and hotel are absolutely beautiful! I was a little concerned because of the bankruptcy rumors but was quickly put at ease by the professionalism and willingness to accommodate our every wish. Anne and Erin have been so caring and instrumental in making our wedding weekend absolutely perfect! For the past nine months Anne has answered e-mails and reached out to me and my guests and has basically gone above and beyond to make sure every detail was taken care of to my satisfaction. From the moment we met Corey, our maître d, at our rehearsal, my pre-wedding nerves went away. He had read our comprehensive file from Anne and knew exactly how I wanted everything set up. (We were even able to get a sneak p

We booked the facility for my daughter's wedding about one year ago. In the fall of 2013 we discovered that the Catlin Gardens property had been placed in foreclosure for non payment of its mortgage. Concerned that the property would not be available for my daughter's wedding in Sept, 2014, we inquired from Catlin management about the status of the financial position. We received no answer. My daughter booked an appointment to personally clarify the status, and after a long drive, the person she was scheduled to meet was "Not Available". The appointment had been changed by Catlin 3 times to make sure her trip would be productive. Unable to receive any response to numerous requests to clarify the situation of the foreclose, we decided to re-book the wedding to another location. We a

Terrible customer service, time and time again. They told me check-in time was 3. I arrived at 3:30 and my room still was not ready. The wedding I was attending was at 4, which didn't give me much time to get settled. I had presents and a few bags and when I mentioned this the woman at the front desk said she could get me a trolley. I had to haul that trolley up to my room by myself, in 5 inch heels. This hotel starts at 200 a night, by the way. Throughout my stay, things were broken. The elevator, for instance. The coffee machine. The newlyweds didn't even get to have a cup of coffee the morning after their wedding. The biggest inconvenience for me was the hotel charged a credit card I specifically asked them not to charge. My boyfriend had already supplied his credit card for our room on

Attended First Holy Communion lunch. One waitress with bus staff. KATIE did awesome job. WOULD GO BACK IN A HEARTBEAT