Caesars Windsor - A Caesars Rewards Destination

We had an extremely frustrating experience staying here. Earlier in the evening we accidentally had music playing past 11pm. As soon as we were notified, we apologized and immediately turned it off , no argument, no issue. We completely owned the mistake and respected the rules. What happened afterward was ridiculous. At 5am we were woken up by staff for another “noise complaint” because our TV was on at a normal volume. We were then told that we were not allowed to talk or laugh in our own room at all. Let me repeat that .. in a hotel, on a Saturday night, we were told we couldn’t even speak or laugh. The irony is we were actually asleep when they came knocking. It felt less like they were trying to manage noise and more like they were trying to police normal human behavior. Hotels ar

My husband and I stay at Caesars Windsor frequently despite the exorbitant prices because it is generally a pleasant stay, rooms are adequately clean and the location is great, but in the past few years the quality of service has declined drastically. Hotel staff are rude, snippy with simple requests, and customer service as a whole has been incredibly disappointing. This visit we were being dropped off at the hotel entry and no more than 30 seconds after our car stopped at the door and we were gathering our belongings and saying goodbye to our family members, a hotel staff woman comes pounding on the window yelling that we were blocking traffic despite multiple other cars idling in front and beside our vehicle. I had not even yet unbuckled my seatbelt. After our ride drove away multiple c

This place, like so many in the gaming industry, has really lost touch with how to provide an positive Guest experience. It started at check in...we arrived at 230 and went to check in desk, nobody was really there which was nice. The agent who was friendly says, "yes we have your room ready, but if you want to check in before 3pm, there will be a $25 early check in fee. I just despise this on principal. If I check out at 10 am instead of 11am are you going to give me the $25 back? I think not. In the restaurant/Sportsbook (Legends) they have raised the prices and shrunk the portion sizes. The water pressure is insanely bad. Finally and most importantly the slot machines here continue to be criminally tight. I lost $1700 on $2.5-$3.75 bets in under 90 minutes. On the plus side th

Management needs to fix the situation at check in. Over the 30 minutes we spent at the check in, I heard the supervisor say to 5 different customers “I’m sorry about that” and then doing nothing to help them. 5 customers who all had different unresolved issues by front end staff. Will not stay here again. ||Front end staff were immensely unhelpful, unwilling to make any accommodations and non-responsive during the check in process. There is also a hidden mandatory $30 fee to “use the pool”…||These issues began before arriving at the hotel as I spent over 15 minutes on hold trying to reach the customer service or front end. Ended up hanging up with my question unresolved.||Note, custodial staff and concierge were excellent and helpful. They deserve to be paid more.

The place is clean and in a good location, but it's not ideal for relaxing. In fact, it's more of a casino than a hotel. Finding parking was confusing—I spent 30 minutes just trying to locate the entrance. Overall, I would highly recommend it to anyone who enjoys casinos or lively, crowded places.