Buttermilk Falls Inn & Spa

The positive, the property is walkable with beautiful, expansive views of the water everywhere. Leon in the Henry restaurant is wonderful, friendly and punctual in his timing. Plus the dinner we had was fairly priced and tasty. The fireplace in the Pony Pad cottage was very comfortable and wood fully stocked. The bed was comfortable and kitchen well stocked with necessities for a long weekend. The spa massage was nice and the looks of the new spa being built reflects a better future for this property, although no date was given as to its completion. The not so positive, the check in process was cold and not so welcoming with the exception of the cleaning woman Kayla who was doing her best to help. No introduction to the property, the area or any printed material to bring back and re

After being incredibly excited to visit Buttermilk Inn and Spa in Milton, NY, I became too ill to fly just days before my reservation. |I have tried multiple times to contact management to reschedule. No return phone call or email from the hotel manager. |I am more than willing to wait until the holiday season quiets down before planning a new date. |It seems incredibly inflexible and inhospitable to not (at least try to) work with me. Especially at this price point!!

Disappointed and a frustrating experience. Note: I RARELY write critical reviews. Brought my wife for our 10-year anniversary as a nice overnight getaway. For this price point, I expected us to be well taken care of. First, the front desk service was terrible. Nobody answers the phones. Ever! They don't return voice or digital messages either. I called numerous times, left multiple messages... crickets. In fact, they don't even answer the phone when calling from the rooms (when the girl was sitting right there). I specifically requested them to do something nice for our anniversary to surprise my wife. Nothing. Zero. Not even a "happy anniversary". Second, the pool and sauna were closed for renovations. This was not advertised when I booked the night and definitely not reflected in the

I had a horrible experience over the phone. I had an appointment today at 11:30. I’ve been calling for the past 48 hours to reschedule my appointment because I have the flu. I did not leave a voicemail until this morning apparently in order to cancel an appointment, you have to leave a voicemail. They don’t answer the phone. They told me I would be charged 50%, which is absolutely ridiculous when I have been calling to reschedule for 48 hours I guess they would just rather someone with the flu come in and get everyone sick. I told them they should probably tell customers in order to cancel an appointment. They must leave a voicemail but nowhere is that said and they said that’s just how we do things.

I thought this was going to be a completely different, far more negative, review. I'm a family member of a recent wedding couple, and after Buttermilk's previous coordinator left, it was a rocky transition, particularly as regards communication. And I'm happy to report that my concerns were unfounded. Literally every aspect of the weekend was fantastic-- obviously the rooms and the grounds were beautiful, but three things were standouts: first, the staff were incredible. Despite the fact that they do weddings frequently, they showed such care, attentiveness, and kindness throughout. Exactly the level of service everyone hopes for when planning a wedding. Second, the food was amazing-- super fresh and well executed. And finally, the venue was so easy going-- you really got the sense that t