Best Western Queens Gold Coast

To say this hotel was a nightmare is a severe understatement. My husband and I booked this hotel for a stay 9/21 - 9/24. My husband was impressed by the photos online and the low price. Well, the saying "You get what you pay for" couldn't be truer and always know that pictures can be deceiving. Upon entering the parking deck we were greeted by an overflowing dumpster. (see the picture attached) We proceeded to the elevator to get to the lobby that couldn't fit more than 2 or 3 people with one piece of luggage and the sound when you got to your floor was like a tone from the 1930's. I've never heard a sound like that. It was very disconcerting. The lobby looked much nicer and better than the online photo. The manager was very nice and seemed excited that we were there. We checked in and

Upon arrival and check-in, Matt was very helpful and prompt with keys. We walked into our reserved king room to find three wasps flying around (!!!), the thermostat unusable and falling off the wall and the wallpaper peeling. Thankfully my partner was there to catch the wasps or I wouldve left the room immediately. We brought our new buzzing friends back to Matt at the front desk who was horrified at the situation. He offered to “upgrade” us to a double bed or walk to the sister property across the street. After a full travel day, I was less than pleased at either “upgrade” and said I would sleep in my wasp-free room for the night but wanted to talk to a manager. Matt said the manager would be in at nine and would absolutely talk to us. The next morning, I spoke with Chris at the front des

In town to watch the New York Islanders and this hotel was a great choice. About a 15-minute drive from the arena, which was very convenient. Breakfast is included and was a nice bonus. The bed was comfortable, making it easy to get a good night’s sleep. Perfect spot for a short stay. The staff were friendly and honest, which really made the experience even better.

Positive: The breakfast was surprisingly good! Negative: The parking lot is very small.

I expected much better for the price. The hotel offered no basic conveniences—no bottled water, no small store for snacks or essentials like aspirin, nothing. The toilet paper was the thinnest and cheapest I’ve ever encountered. The rooms themselves are old, outdated, and not even close to ADA compliant. My room was stuck at 74 degrees with an air-conditioning unit that didn’t work; thankfully the window opened slightly or it would’ve been unbearable. Overall, this felt more like a Red Roof Inn and should be priced under $100 per night. Definitely not worth the rate they’re charging.