Best Western Plus Whitewater Inn

I haven't found a hotel that was as clean and accommodating as this one! From the moment I walked in the door it was nothing but friendly, professional and wonderful. There was a gentlemen working the morning I checked out and he was AMAZING! He really made our stay the best. I appreciate the great hospitality and friendly, honest staff. I forgot my daughters diaper bag and didn't realize it until the next morning after departure. I figured it was a long shot I would get it back but I called and sure enough they had it! Housekeeping turned it in. In today's world that is rare. The rooms were super clean, breakfast was amazing, and the pool was warm, nice, and clean. The friendly staff made our stay that much better. I haven't stayed at a hotel in years that is as great as this one. I would

This was the worst hotel experience I’ve ever had.||Check-in was extremely slow, and the front desk attendant (I believe his name was Joe) made inappropriate comments about my reservation, stating that I should not use “third-party” booking sites and that I paid more than I would have if I had booked directly with the hotel.||Upon arrival, there was a dog swimming in the indoor pool and barking continuously. The hallway smelled strongly of cigarette smoke.||Once in the room, the conditions were unacceptable. The toilet flush handle was completely broken. The front desk attempted to replace it but was unsuccessful, leaving the toilet unusable. When I opened the refrigerator, I found dead cockroaches inside. The curtains and bed skirt were heavily wrinkled and stained, and even the walls had

Everything was good except I did not clean my room after the first night but was not a problem because I was by myself and had plenty of tabs. Everybody was very nice at the front desk and got you anything that you needed breakfast was surprisingly

After our reservations at another hotel fell through late at night, we scrambled to find a place. Joe at the front desk was an absolute lifesaver. He was incredibly professional and secured us a room for three days on the spot. The service here is what really blew me away—I’ve stayed at high-end luxury hotels that didn't match the friendliness and professionalism of this staff. Our room was spotless, the bedding was very comfortable, and they were extremely accommodating to our dog. Also, don't skip the breakfast; it’s top-notch and genuinely delicious. We are officially on the Best Western bandwagon now!

This is without a doubt the dirtiest and creepiest hotel I have ever checked into which was surprising given my experience at other Best Western locations and the clean appearance of the photos online. From the moment I checked in, I felt uneasy. I was asked my age and told I looked young; when I questioned this, the front desk attendant became defensive and insisted it was hotel policy. While that may have been true, his tone and behavior left me feeling very uncomfortable. The entire hotel smelled strongly of cigarette smoke, there were strange noises in the hallways, and my room was poorly maintained, with the bed not fully made. I have traveled solo before and never felt unsafe—here, I genuinely did. The environment gave me the unsettling feeling of being in a place where illegal activ