Best Western Plus The Inn at Horse Heaven

My wife and stayed here while attending a wedding. Our room, building, elevators & amenities are clean and well kept. AMANDA, front desk staff was extremely helpful 2X * The first time was when a fire alarm near our room was beeping driving our dog crazy. She quickly came up to our floor (in a separate building) to investigate. She found the alarm with the battery going out in the room next to us and addressed it promptly. * The second time was helping us figure out the TV guide. They had just done upgrades and the floor we are on wasn't updated yet so the guide was off. She gave us a cheat sheet which worked great. Thank you Amanda for such excellent service during our stay.

Positive: 2 pools. Well-maintained. Negative: The quality of the shampoo in the bathroom was cheap. There was no hair conditioner in the bottle.

My wife and I stayed here (with our 2 dogs, dog friendly for a reasonable fee) to meet friends who were staying across the street at the RV park. It’s a very clean, comfortable hotel close to wineries. We’ve stayed here before when meeting friends and have always been happy with our stay. Plenty of free parking. Breakfast is above what you would get at most motels, including a good omelette bar with a chef. I highly recommend this hotel if staying in the Prosser area.

Amanda had a really poor and unprofessional attitude with us. The individual in the room next to us was so loud that we initially thought someone was in our bathroom. The second room she offered us was so loud that we could hear their TV from the hallway. Amanda told us that she knew the guy in the first room was really loud, he was a regular. When I asked why she'd put us in a room next to such a loud person, she was immediately defensive and angry. Amanda snapped back that we were lucky that she wasn't going to charge us $10 to change rooms. Despite the very thin walls, the third room was quiet. The hotel was fine, overpriced for what it is, but overall adequate. Customer service was some of the worst I've ever experienced.

The room was great.The staff was wonderful. The only issue is that if you are handicapped, you do not have access to the laundry facilities which they say they have. But there is no elevator to get to the laundry facilities. So what's the use of offering laundry facilities?If the elderly and the disabled can't get to them.