Best Western Plus Midland Suites

I stay at the I normally stay at the Odessa location and thought it would be similar - not even close. The room had stains on the carpet, pillows. Towels were worn, hair in the sink and the room had a funky smell. The staff was unprofessional, including not emailing a bill due to their excuse of I should have asked for a paper copy. The hotel was overall gross. I was eager to get out the following day.

This is a typical Best Western Plus property but extremely overpriced. We spent one night in a King suite and were charged $200. This was the most expensive hotel we stayed at on a two-week trip. We stayed at an incredible Best Western Plus property in Raton, NM with an attached restaurant and bar. The service was incredibly and the room price was at least 10% less. At the Midland property, the staff were hard to find. Most BW properties make an effort to thank members of the Elite BW Rewards when they check in. Our thank you was muted. Typical breakfast offerings but the hot options were cold. Nothing wrong with the room but I wouldn't stay here again.

Very Unprofessional and Unsafe Environment I had a very disappointing and uncomfortable experience at this hotel. The staff showed a complete lack of respect for guests’ privacy. Employees openly talked badly about clients in public areas, which is extremely unprofessional and inappropriate for any hotel. What made the situation even worse was a man working at the front desk who harassed my boyfriend. He made us feel very uncomfortable and even went as far as threatening to share private things he had seen or knew about us as hotel guests. This is completely unacceptable and made us feel unsafe and violated. Guests should be able to trust that their privacy will be respected, not used against them or discussed among staff. Because of this experience, I would not recommend this hotel to

Rooms were pretty standard for a Best Western Plus, we have been members with Best Western for many years and are generally happy with them. However, I am upset that this hotel at night and in the morning did not have their luggage carts available and I was told they were in use and they had no idea when they would be back. We are pretty sure since we didnt see them for over 12 hours, they are being used by staff or are nonexistent. This is unacceptable. We have been on the road for days and the very least we expect from a nice hotel is a cart to carry our stuff to our room and back to our car being available within 10-15 minutes at the latest. This needs to be remedied for future guests immediately. Basic amenity missing.

Dirty old smelly. TV was not working. 2nd shift personnel was rude Asked for them to clean my room during check in and they forgot. Never again