Best Western Palmyra Inn & Suites

Guest service is exceptional. When I checked in I was greeted in a warm and kind manner by Angela. Rooms were very clean. The lobby was inviting with the fire going in the fireplace. Breakfast had many options including waffles, scrambled eggs, cereal and bagels. Definitely recommend staying here. There is also a hot tub that was lovely to soak in.

Positive: "" Negative: Carpet not vacuumed, had ground-in soil. Debris behind night stands. Tub had stains. Dead flies and webs in windowsill. Curtains shredded. Towels had holes and frayed edges. No room service unitl third day inspite of repeated requests. Only one lamp.

The room was not bad. Everything was clean and the beds were comfortable. However, the bathroom vanity was super small. While we were there the air conditioning in the halls and lobby was not working and it was stifling hot. We arrived a bit early (one hour.) The room was ready, but I was charged a fee to to check in 50 minutes early. (Most hotels I've stayed at allow you to check in a little early with no fee.) The breakfast was less than stellar. They have no actual half and half or cream for your coffee, only powdered and flavored creamers. Not a great hotel, but not bad.

Rooms are simple and clean. Employees were the best part of my stay, very friendly. Great place to enjoy spending time with your friends and family. Hottub is amazing.

Great location. Pictures on line of rooms look great, but the room I'm in is pretty beat up. Dusty. Broken molding laying next to where it needs to be fixed. Looks like drain flies. Hopefully other rooms are better. Poor room lighting- which helps hide the beat up walls and furniture. Gym equipment does not work. Evening staff were very friendly, but unfortunately do not know how to fix or operate equipment. Thre is one chair for the table which is great if you are in the room with no company, but the room has 2 queen beds, so not enouh seating if you're traveling with someone. I will not be returning.