Best Western Branson Inn and Conference Center

Do Not Stay Here! There are too many other options to choose from! Used to be well kept and clean. That is no more! Cobwebs in all 4 of our rooms. A dirty sock found under our bed. Sliding door locks broken. Dirty sheets. We asked for our rooms to be cleaned and we were told we would have to wait until the next day… yes. The next day and we couldn’t be there when the cleaning occurred. So we asked for extra sheets and changed them OURSELVES. We were told a manager would look into our complaints the next day. It’s the next day and no one in my party with 4 rooms has been contacted. I had 2 broken chairs in my room and told they would be replaced. We took 1 to the desk ourselves and nothing has been done about them. Breakfast is no longer a buffet, you get $5 per guest per day to use. Game r

This was the worst Best Western we have ever stayed in. We went to Branson and Silver Dollar City for the Christmas experience of the lights and shows. Both of those were excellent times and well worth the money. Our son got sick one night and we had to make up his bed ourselves as there was no staff available. The hotel is not a locked facility; you don't need your key card to enter, and I felt that was rather unusual. The best thing about our stay was the shower. The heat kept coming off and on so it was a nuisance throughout the evening. The breakfast was less than desirable as it was just warm. I would recommend staying a little further out than at this Best Western.

Do NOT stay here with your children! This place is not as advertised. Lacks security. No key card to get in anywhere so pretty much open to the general public. |Pool was cold & gross.|Game room doesn’t exist! It’s now a bar with slot machines.|Free breakfast- Not free! They give you a credit towards a breakfast at a sit down restaurant in the hotel.|Overall, looks like a place out of a horror flick. Smells moldy, carpets in hallways are stained & ripped up. Table in room was broken. It’s really a shame they’ve let this place go because the location is great & very close to SDC.

Pros: Our room was clean. There is plenty of parking. Lady at front desk was helpful. Cons: This is extremely old hotel. Looks very shady and I did not feel very safe. Nothing bad happened but I was worried the whole stay. They give you $5 loaded in a card for breakfast and the hotel has only few options. The servers at the hotel seemed very upfront that they should be tipped. Very odd.

We booked a queen suite times two that had two queen beds and a sofa bed in each room. For our party of eight that was the minimum we needed and when we got there they gave us two queen beds in each room. We paid the extra cost for suites with the additional room and sofa bed and was not given those rooms. I don't know whose fault it is or who to blame but won't be using trip.com again. Neither company wants to take responsibility for this. We just wanted a nice Christmas vacation when our son came from Tokyo. We cut our vacation short and drove the 3 hours home instead.