Baymont Inn & Suites by Wyndham Richmond

DO NOT STAY HERE. Filthy parking lot, lobby and incompetent front desk and management staff. Had a reservation but said we didn't, presented the confirmaton from American Airlines and Rocket Travel and all of a sudden.....they had it. It was so filthy in the lobby....carpet, furniture, front desk counter with food and drink residue and a front desk staff member that we had to call out for (anyone here} when we entered the lobby. We chose to leave and find accommodations elsewhere, locating a Hampton Inn & Suites by Hilton in McHenry, Illinois. A clean, well maintained, well supplied, friendly, helpful and courteous staff.....everyone. The Hampon Inn in Mc Henry is the perfect example of what a hotel, and guest services, should provide and look like. When we called back the Baymont Inn an

Positive: Staff was very helpful Negative: ""

This was an excellent place to stay with a lighted place to walk you dog, a workout room with treadmill, bike and elliptical. The staff was extremely helpful and took care of everything we asked. They had a nice regular and decaf machine with snacks in the lobby. Breakfast had sausage and eggs, poached eggs. Yougurt, hot chocolate and flavored oatmeal envelopes, and a waffle maker with regular and sugar free syrup! I’ve already booked another visit!

In pic you can see that the door doesn't fit correctly. Noises from hall. Beds are hard, my back is killing me. I've been sleeping in my van better. The motel was warm at least. Staff were nice, cleaning crew was wonderful!

Great stay at an affordable price. Close to downtown Richmond and to Lake Geneva, WI. Front desk staff and housekeeping staff were very friendly and helpful. Kim gave me an extra pillow and the gentleman at the front desk was very friendly. Housekeeping did a great job cleaning our room. Would stay again if in the area. Staff was busy and always stopped to help us when needed may need to hire more staff for extra support.